Rückgabe- & Erstattungsrichtlinie

We want you to feel confident when shopping with SOULAARI.

Returns

We accept returns within 30 days of the date you receive your order.

To request a return, please contact us at support@soulaari.com with:

  • Your full name

  • Order number

  • Reason for the return

  • Photos of the item (if damaged or defective)

Returns will be approved if:

  • The item is unused, in original condition and packaging;

  • The wrong item was received;

  • The product arrived damaged or defective.

Non-Returnable Items

We do not accept returns for:

  • Items that have been used, washed or damaged by the customer;

  • Final sale or clearance items;

  • Gift cards or digital products (if applicable).

Refunds

Once your return is received and inspected, we will notify you by email.
If approved, your refund will be processed to the original method of payment.
Please allow a few business days for the refund to appear on your statement.

Exchanges

We currently do not offer automatic exchanges.
If you would like a different item, please request a refund and place a new order.

Order Issues

If there is any issue with your order (wrong product, missing item, defect, etc.), contact us within 7 days of delivery at support@soulaari.com and we will help you.